Whenever automation is mentioned, many people think it entails to fancy robots running our errands. Some people think that huge industrial plants are the only ones that require automation. This is a huge misconception about automation. The technology is still growing and we might not be in the age of advanced robotics yet.
Even with the current technology, we cannot rule out automation. If you are running a small business, a unit or a department in an organization, or working from home, there is always a way you can use automation to run certain tasks for you. You might be using bots or codes to automate certain tasks that might be exhausting to be done by a human being.
Huge organizations such as Google and Apple are constantly using automation to run certain departments of their businesses. These automation come in the form of a virtual assistant and are widely deployed in the customer support area and are used to answer customer queries. To ensure that clients are supplied with reliable and relevant information, the bots rely on the information input.
MSN Messenger and AIM were among the first companies to adopt the use of bots to automate their services. Companies are beginning to realize that bots can be programmed to handle customer queries faster and efficiently than people who are prone to exhaustion.
Some departments of your business can now be fully automated due to the existence of free bot builder platforms. The bots come in handy when running a customer inquiries departments.
Business automation can be done in different departments. The financial departments have experienced a tremendous growth due to the use of programs like Excel. Although this program might not be new, it shows the vision that Microsoft had regarding the future. Excel has been continuously updated to serve the current needs of the people. Excel allows you to handle complex calculations while at the same time saving data and business information. Many businesses have witnessed the impact of using Excel in their operations.
Among the departments that require constant use of automation is the result oriented departments. The human resource department is among the latest branches of a business to fully adopt the automation process. Free bot builder platforms have increased the importance of automation.
Automation should not be seen as a job replacement threat. This may not be the case as it is a job opportunity. Learning about automation can open new opportunities for you. The people who were once employed in the fields that automation is applied should ensure they acquire new skills so that they may still remain useful to an organization.