A new app-based service aims to ease the daily challenges families face when managing allergies, offering specialist support between clinic visits.
The Allergy Centre of Excellence (ACE) has introduced a digital platform called Allergy Assist. This tool is intended to help users manage food allergies, eczema, asthma, and allergic rhinitis without the need to travel to a hospital for every question.
It tackles common concerns such as how to control symptoms, and how to respond to reactions that occur at school or while traveling.
Professors Gideon Lack, George Du Toit and Adam Fox founded ACE, the United Kingdom’s first specialist allergy hospital. The centre is registered with the Care Quality Commission (CQC) and has recently earned accreditation from GA²LEN’s ANACARE programme, which sets standards for anaphylaxis and food-allergy care.
Allergy Assist covers a wide range of conditions, including environmental triggers such as pollen and house-dust mites, and it also supports patients undergoing immunotherapy. The app features a chat function that connects users with specialist nurses from 8:00 a.m. to 8:00 p.m. on weekdays, and responses are provided within two hours.
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Through the same interface, users can arrange phone or video consultations, download educational resources, and join virtual support groups moderated by clinical staff. The platform also enables postal prescribing, allowing medication to be sent directly to a patient’s home.
Dietician consultations and psychological support are included as part of the offering. Guidance on adrenaline auto-injector prescriptions and hands-on device training is provided for people at risk of severe reactions.
The app explains clinic test results, outlines possible treatment options, and supplies follow-up advice after accidental exposures.
While digital health tools are increasingly used to improve access to specialist care, ACE stresses that the platform is not an emergency helpline. In cases where anaphylaxis is suspected, users are instructed to administer adrenaline immediately and to call emergency services.
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