Shared context emerges as AI competitive edge

Lucid Software, a work acceleration platform, connects people, processes, and systems across the lifecycle of work, providing organizations with the visibility needed to understand how work happens.

Jamie Lyon, Chief Strategy and Product Officer at Lucid Software, shared her insights on why shared context is becoming a defining advantage of the AI era. According to her, the idea behind Lucid was to solve a simple but frustrating problem: teams needed a better way to collaborate on complex work.

Founding and Evolution

Lucid was founded over 15 years ago by Ben Dilts and Karl Sun to create a cloud-based platform that made collaboration intuitive, accessible, and intelligent from the start.

Lucid helps organizations make work visible, actionable, and easier to accelerate across teams by bringing together people, processes, systems, and dependencies.

AI Transformation and Shared Context

Many organizations are investing heavily in AI but often lack the shared context needed to deploy it effectively across the business. Lucid fills this gap by helping teams map processes, systems, and dependencies so both people and AI can work from the same understanding. Capabilities such as Process Agent help teams capture and validate this context.

According to Lyon, what excites her most about AI is that we’re only at the beginning of its impact on the way we work. AI is advancing rapidly and is already boosting individual productivity, but the broader opportunity lies in using it to help entire organizations work smarter and more collaboratively. Research found that 67% of knowledge workers notice improved speed and efficiency from using AI.

Lyon emphasized that shared context will be one of the defining competitive advantages of the AI era. As organizations look to embed AI more deeply into how work gets done, understanding and improving processes becomes increasingly important. Those that gain the greatest value from AI will create the visibility and alignment that allow people and AI to work from the same understanding.

In many ways, AI is making process cool again, and as organizations seek to leverage AI, they must prioritize creating a shared operational blueprint that allows for effective collaboration between humans and AI systems. This is where Lucid’s Work Acceleration Platform comes into play, enabling organizations to identify where AI can deliver the greatest value and redesign workflows with confidence.

Lucid’s approach to AI transformation is centered around providing organizations with the tools and capabilities needed to create this shared context. By doing so, they aim to empower teams to work more efficiently, make better decisions, and drive business success in an era where AI is becoming increasingly integral to operational success.

As Lyon noted, the key to success in this new era is not just about adopting AI technology but about creating an operational model that allows people and AI to work together seamlessly. This requires a deep understanding of how work happens today and a clear vision for how it can be redesigned for tomorrow, which is exactly what Lucid Software aims to provide.